Divisional Secretariat - Hatharaliyadda

Grama Niladhari Citizen Charter

Index no	Service provided	Needs and nature of the service	Time taken to serve
01	Issuing character / resident certificates	If satisfied personally	15 min
01	Issuing character / resident certificates	If certifying the residency	03 days
02	Recommendation for revenue certificates	Giving recommendation to the Divisional Secretary if documents furnish the income	30 min
02	Recommendation for revenue certificates	If needed to certify the income by a field investigation	03 days
03	Issuing valuation certificates	Issuing certificates up to the value of 5000/- rupees or recommending to The Divisional Secretary for certificates of the value less than 5000/- rupees.	45 min
03	Issuing valuation certificates	Issuing certificates of the value less than 5000/- rupees if the value should be certified by a field investigation or recommending to the Divisional Secretary if it is less than 5000/- rupees.	03 days
04	Giving recommendation for assessment report	If documents certify	45 min
04	Giving recommendation for assessment report	If needed to get confirmation by a field Investigation	05 days
05	Issuing identity cards	Certifying the application and submitting it to the Divisional Secretary.	07 days
05	Issuing identity cards	Submitting one day service application to the Divisional Secretary.	01 days
06	Recommending for felling jack trees and bread fruit /female plam trees	For cutting risky trees.	03 days
06		For cutting non-risky trees.	14 days
07	Issuing felling permits	Submitting recommendation to the Divisional Secretary	14 days
08	Issuing transport permits	Submitting recommendation to the Divisional Secretary	14 days
08	Issuing transport permits	Sealing timber	01 days
09	Renewing timber transport permits	Submitting recommendation to the Divisional Secretary	01 days
10	Issuing reports on births/deaths	Reporting births and natural deaths	03 hours
11	Registering business names	Submitting recommendation to the Divisional Secretary	03 days
12	Issuing copies of complaints	If it happened in the existing year	01 days
12	Issuing copies of complaints	If it happened in the previous year	03 days
13	Recommendation for public assistance, special aids for illnesses.	Submitting recommendation to the Divisional Secretary	02 days
14	Recommending Scholarship applications	Submitting recommendation to the Divisional Secretary	01 days
15	Confirming the land ownership	Submitting recommendation to the Divisional Secretary	03 days
16	Recommendation for electricity/water facilities	Submitting recommendation to the Divisional Secretary	01 days
17	Issuing permits under granite/sand/mineral ordinance	Submitting recommendation to the Divisional Secretary	07 days
18	Duties as a Peace Officer	Inguiring complaints on minor disputes	03 days
19	Providing reports relevant to retired persons	Providing an annual resident certificates relevant to pension and other reports.	10 min
20	Recommendation and providing necessary reports on various needs	Submitting recommendation if registers and information are submitted and relevant documents and reports are received	03 days