Grama Niladhari Citizen Charter
|
Index no |
Service provided |
Needs and nature of the service |
Time taken to serve |
|
01 |
Issuing character / resident certificates |
If satisfied personally |
15 min |
|
If certifying the residency |
03 days |
||
|
02 |
Recommendation for revenue certificates |
Giving recommendation to the Divisional Secretary if documents furnish the income |
30 min |
|
If needed to certify the income by a field investigation |
03 days |
||
|
03 |
Issuing valuation certificates |
Issuing certificates up to the value of 5000/- rupees or recommending to The Divisional Secretary for certificates of the value less than 5000/- rupees. |
45 min |
|
Issuing certificates of the value less than 5000/- rupees if the value should be certified by a field investigation or recommending to the Divisional Secretary if it is less than 5000/- rupees. |
03 days |
||
|
04 |
Giving recommendation for assessment report |
If documents certify |
45 min |
|
If needed to get confirmation by a field Investigation |
05 days |
||
|
05 |
Issuing identity cards |
Certifying the application and submitting it to the Divisional Secretary. |
07 days |
|
Submitting one day service application to the Divisional Secretary. |
01 days |
||
|
06 |
Recommending for felling jack trees and bread fruit /female plam trees |
For cutting risky trees. |
03 days |
|
For cutting non-risky trees. |
14 days |
||
|
07 |
Issuing felling permits |
Submitting recommendation to the Divisional Secretary |
14 days |
|
08 |
Issuing transport permits |
Submitting recommendation to the Divisional Secretary |
14 days |
|
Sealing timber |
01 days |
||
|
09 |
Renewing timber transport permits |
Submitting recommendation to the Divisional Secretary |
01 days |
|
10 |
Issuing reports on births/deaths |
Reporting births and natural deaths |
03 hours |
|
11 |
Registering business names |
Submitting recommendation to the Divisional Secretary |
03 days |
|
12 |
Issuing copies of complaints |
If it happened in the existing year |
01 days |
|
If it happened in the previous year |
03 days |
||
|
13 |
Recommendation for public assistance, special aids for illnesses. |
Submitting recommendation to the Divisional Secretary |
02 days |
|
14 |
Recommending Scholarship applications |
Submitting recommendation to the Divisional Secretary |
01 days |
|
15 |
Confirming the land ownership |
Submitting recommendation to the Divisional Secretary |
03 days |
|
16 |
Recommendation for electricity/water facilities |
Submitting recommendation to the Divisional Secretary |
01 days |
|
17 |
Issuing permits under granite/sand/mineral ordinance |
Submitting recommendation to the Divisional Secretary |
07 days |
|
18 |
Duties as a Peace Officer |
Inguiring complaints on minor disputes |
03 days |
|
19 |
Providing reports relevant to retired persons |
Providing an annual resident certificates relevant to pension and other reports. |
10 min |
|
20 |
Recommendation and providing necessary reports on various needs |
Submitting recommendation if registers and information are submitted and relevant documents and reports are received |
03 days |
- The aforementioned services are several basic services provided by the Grama Niladhari Please take into
consideration that the Grama Niladhari is bound to efficiently fulfill your other service needs. These time
taken to provide your service may change in special occasions.
- The Service can be fulfilled within the above periods of time only if all the relevant information is duely
perfected by the applicant.
- Any appreciation suggestion or complaint regarding the service should be forwarded to the relevant
Divisional Secretary, the District Secretary or the Grama Niladhari Division of the Ministry of home affairs.
